Shipping and Delivery
At FreshUp Professional USA (jelly-mask.us), we strive to provide fast and reliable shipping across the United States. Below, you’ll find all the details regarding our shipping policies, delivery times, and how to track your order.
Shipping Options
We offer the following shipping methods for domestic orders within the USA:
- Standard Shipping: Estimated time: 5-9 business days
- Express Shipping: Estimated time: 3-5 business days
Please note, delivery times may vary based on your location and chosen shipping method.
Processing Time
All orders are processed within 1-2 business days. Once your order is processed and dispatched, you will receive an email confirmation with tracking details. Orders placed after 2:00 PM EST will be processed the following business day (Monday–Friday)
Shipping Costs
- Standard Shipping: $9.90 (Free for orders over $70)
- Express Shipping: $19.90
Shipping fees are calculated at checkout. Free standard shipping is automatically applied to qualifying orders over $70.
Tracking Your Order
Once your order has been shipped, you’ll receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment.
Delivery Times
Delivery times may vary depending on your location within the USA and your selected shipping method.
Please note that holidays or unforeseen delays may affect the delivery timeline.
Missed Deliveries
If you're not available during delivery, the courier will leave a notification with instructions on how to reschedule or pick up your package. In cases where the package is returned to us, the customer must contact us to arrange redelivery and will be responsible for paying the additional shipping fees.
Damaged or Lost Packages
If your package is damaged or lost in transit, please contact us immediately at contact@jelly-mask.us. We’ll work with the courier to resolve the issue promptly.
Returns and Refunds
For information on returns, exchanges, or refunds, please see our Returns and Refunds Policy.
Need Help?
If you have any questions about your shipping, delivery, or need assistance with tracking your order, please reach out to our customer support team at contact@jelly-mask.us. We’re here to help!