Return & Refund Policy

At FreshUp Professional USA (jelly-mask.us), we are committed to providing high-quality products and a great customer experience. If you are not fully satisfied with your purchase, we offer the following return and refund policy:

Returns

If you are not satisfied with your purchase, we accept returns of unused and unopened items within 14 days of delivery. To be eligible for a return, the item must be in its original packaging and condition. We do not accept returns for opened or used products.

To initiate a return, please contact our customer service team at contact@jelly-mask.us with your order number and details of the item(s) you wish to return. Our team will guide you through the process and provide the necessary return instructions.

Please note that customers are responsible for the return shipping costs.

Cancellations

Order cancellations are permitted within 2 hours of placing your order. After this window, the order will be processed, and cancellations will no longer be accepted. To request a cancellation, please contact us as soon as possible at contact@jelly-mask.us 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Please note that it may take up to 7 business days for the refund to appear in your bank account, depending on your payment method.

Non-Returnable Items

We do not accept returns on:

• Opened or used items
• Items purchased on sale or with a discount

Need Assistance?

If you have any questions about our return or refund policies, please reach out to our customer service team at contact@jelly-mask.us We are here to help!