Frequently Asked Questions (FAQ)

FreshUp products are vegan and cruelty-free. We do NOT use any animal-derived ingredients.

Yes, all of our products comply with European cosmetic regulations and are registered on the CPNP portal.

The shipping cost depends on the destination. For more details, please visit our Shipping and Delivery page. Keep in mind that shipping to European Union countries is free for orders over €50.

Yes, VAT is included in the price.

Product Information

Yes, our masks are suitable for all skin types. They are paraben-free, and some do not contain added fragrance.

You can make about 20 masks with a 650g jar, depending on how much you use during each treatment.

Our retail pack contains two 45g sachets of powder. Customers can make up to two masks per sachet.

Yes, our masks are safe to use during pregnancy and breastfeeding, but we always encourage customers to consult their doctor before using any products.

Orders, Payments, and Refunds

Shipping costs depend on the destination. For more details, visit the Shipping and Delivery page. Keep in mind that shipping to European Union countries is free for orders over €50.

Order processing takes 1 to 2 business days. Once your package has been picked up by one of our carriers, you will receive a shipping confirmation email with a tracking number.

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can visit the "Track My Order" page to check the status of your package.

If your package is not collected at the time of delivery, it will be returned to us. If you would like a refund, we will refund the amount of your order minus the return shipping fees.

You can be assured that shopping with us is completely safe! We use industry-standard encryption systems for all sensitive information, including your name, address, and payment details.

We’re sorry to hear you need a refund! Please visit our Refund Policy page to learn how to submit a request.

We accept Visa, MasterCard, American Express, Discover, and Bancontact.

Paypal
When selecting this option at checkout, you will be directed to the PayPal site to log in and complete your purchase before clicking "Pay Now." Once this transaction is complete, you will be returned to freshup-professional.com.

Bancontact
When selecting this option at checkout, you will be directed to the Bancontact site to log in and verify your purchase before clicking "Pay Now." Once this transaction is complete, you will be returned to freshup-professional.com.

CashOnDelivery
We offer Cash on Delivery in the following countries: Romania, Bulgaria, Greece, Hungary, Slovakia, Slovenia, Croatia, Poland, Czech Republic, Italy.

Yes, you can select Splitit at checkout and pay in 2 or 3 installments. You must have a minimum cart value of €100. For more information, visit the Pay in Installments page.

Yes, VAT is included in the price.