Privacy Policy

Last updated: 13th September 2024

At FreshUp Professional USA (jelly-mask.us), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site or make a purchase, we collect the following types of information:

Personal Information

  • Order Information: When you purchase or attempt to purchase products, we collect your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
  • Account Information: If you create an account, we collect your name, email address, and password.

Device Information

We automatically collect information about your device, including your IP address, browser type, time zone, and cookies that are installed on your device. This helps us improve your experience on our website and is collected using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log Files: Track actions occurring on the site and collect data such as your IP address, browser type, and the pages you visited.

2. How We Use Your Information

We use the information we collect to provide, operate, and improve our services, including the following:

  • Processing Orders: To process your payments, fulfill your orders, and provide updates regarding your purchases.
  • Customer Service: To respond to your requests, provide support, and ensure a smooth shopping experience.
  • Marketing: To communicate with you, send you updates about our products, and offer promotions that might interest you (with your consent).
  • Site Improvement: To analyze how customers use our site and improve our services accordingly.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following cases:

  • Third-Party Service Providers: We share your information with Shopify, our payment processors, and shipping companies to facilitate your purchase and delivery.
  • Legal Compliance: We may share your information if required by law or to protect our rights.
  • Marketing Partners: With your consent, we may share your information with marketing and advertising partners to display relevant ads.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order Information: We will retain this information for our records unless and until you ask us to delete it.
  • Account Information: If you have created an account, we will retain your information as long as your account is active.

5. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You can request that we correct or update any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions included in each email.

To exercise any of these rights, please contact us at contact@jelly-mask.us.

6. Security

We take the security of your personal information seriously. We follow industry best practices to protect your information from unauthorized access, disclosure, or misuse. While no online method of transmission is 100% secure, we take all reasonable precautions to protect your data.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember information about your visit, such as your preferences or items in your cart.

You can manage or disable cookies in your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our site.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top. It is your responsibility to review this policy periodically.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately, and we will take appropriate steps to delete such information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us a contact@jelly-mask.us